Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that online gaming should be enjoyed as entertainment only. It is never a reliable way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
If you find that gaming is affecting your life negatively, please reach out for support immediately.
Age Requirements
You must be at least 18 years old (or the legal age in your jurisdiction) to play on Mystake. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under the legal gambling age, please do not register or attempt to access gaming services on our platform.
Warning Signs of Problem Gambling
If you recognize any of the following signs, you may be developing a gambling problem:
- Spending more time or money on gaming than intended
- Attempting to recover losses by gambling more ("chasing losses")
- Hiding your gaming activity or lying about how much you gamble
- Neglecting family, work, or personal responsibilities due to gaming
- Borrowing money to fund gaming activities
- Feeling anxious, irritable, or restless when not gaming
- Using gaming to escape from problems or negative feelings
- Failed attempts to reduce or stop gaming
- Loss of interest in other hobbies or social activities
If any of these apply to you, please seek help from a support organization without delay.
Self-Help Tools Available
Mystake provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a cap on the amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders about how long you have been playing
- Session Time Limits: Automatically end your session after a set duration
- Self-Exclusion: Temporarily or permanently block your account from accessing Mystake
You can configure these tools in your account settings at any time. If you need assistance, contact our customer support team.
Support Organizations
If you or someone you know needs help with problem gambling, the following organizations offer confidential support:
United Kingdom
- GamCare – Free counselling and support service
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Self-exclude from all UK-licensed online casinos - National Problem Gambling Clinic
Specialist NHS treatment service in London
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and support for problem gambling
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Phone: 1-800-522-4700 (free, confidential)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Information and counselling on problem gambling
If You Need Help
If you believe you have a gambling problem, please reach out for support immediately. Professional help is available, and seeking assistance is a sign of strength, not weakness.
Contact one of the organizations listed above, speak with your doctor, or call a gambling helpline in your country. Recovery is possible, and support services are confidential and free.
Mystake is committed to promoting responsible gaming and supporting the wellbeing of all our players.